How can we help?

Set up your store

1. Create your account at pos.foldpos.com/signup.
2. Open Fold POS in the browser on the counter computer and bookmark it.
3. Bring in your price list, or start from ours.
4. Connect the receipt printer, add staff, check the customer texts.
5. Ring up a real order.

Connect a printer

• In Chrome: Settings › Receipts › Connect printer, then print a test page.
• On Windows, if the list is empty or you use Edge or Firefox: install the print helper and type the 6-digit code from Settings › Receipts.
• On a Mac: use Chrome.
• Plug the printer in by USB; no need to add it in Windows or macOS.

Import your data

1. Export customers and prices from Cents, CleanCloud or a spreadsheet.
2. Open Settings › Import data and pick the file.
3. Check what came in. You can undo an import.

Use Hey Fold

1. Press Caps Lock (or tap the orb) and say the order: “two shirts and a suit for Maria, ready Thursday.”
2. Fold reads it back with the price.
3. Say “yes”. The ticket and tags print.

Add your staff

• Employees is in the left menu. Give each person their own login, so tickets show who rang them up.
• Staff check orders in and out; only you change prices and settings.
• On the login screen, staff use the Staff side of the toggle.

Fold Time

1. Order devices in Fold POS: Schedule › Time clock › Tags › Fold Time devices › Order devices. The screen shows the total first.
2. They arrive set up. Tap any device with your phone to switch the box on.
3. Add staff phones in Time clock › Phones; each person gets a text to set up their phone.
4. Staff tap to clock in, take a break and clock out. A phone died? Use the clock-in QR or the PIN clock on the POS.

Customer texts

• The ready text goes out the moment the last piece lands, in your shop’s name.
• It’s on already. Change the wording or turn off anything you don’t want in Settings.
• In English or Spanish.

Pickup & delivery

• Pickup & delivery in the left menu shows today’s runs and who’s on each.
• Build routes on the map; drivers use the Fold Driver app.
• No driver free? Send it with Uber Direct from the Courier tab.

Refunds, cash drawer & sales tax

• Refund: open the order or Check out, press Refund, enter the owner or admin code and pick a reason.
• Cash drawer: tap the drawer chip on Check out to open the drawer, record paid in or paid out, and count it at close.
• End of day: Cash drawer › End of day (Z), then print.
• Sales tax: Settings › Payment › Sales tax.
• No internet: keep taking new orders; they sync when the connection is back.

Online booking

1. Settings › Hours & turnaround: set your service area and your pickup windows.
2. Turn on Take bookings online.
3. Share the link, the button for your website or the QR code.
4. Bookings show in Pickup & delivery, marked Online.

Plants & drop stores

• Settings › Plant & drop stores links the shops. Only the owner sees it.
• Plant & bags in the left menu: Send, Receive, Assemble and Alerts.
• Find a piece by its tag, the order number or the bag code.
• Rates and the monthly statement are on each link in Settings.

Plan & billing

• Settings › Plan & billing to pick, change or cancel a plan.
• After the 14-day trial without a plan, the POS goes read-only; your data stays.

Connect an AI assistant

• Let your own AI assistant, such as Claude, answer questions about your sales, orders, customers, machines, supplies, cash drawers, pickups and deliveries, and staff.
• Only an owner can connect one. It only looks, unless you switch on three small changes.
• Settings › Assistants: create a token, pause every assistant or remove one, and see the activity list.
• Settings › Assistants › Briefings and alerts: a morning briefing, alerts and weekly or monthly reports by email, off until you turn them on.
• Think someone else got in? Remove the connection, then change your password.

Developers & AI

• Markdown copies of every page, llms.txt, and a public read-only MCP server.
• Two more MCP servers: one for a store owner’s own assistant, one for a customer’s assistant to book a pickup.
• Access to the store-owner API: email us.